Highland OrderFlow
Support Portal
Help when you need it.
Find answers in the OrderFlow documentation, get help with installation and configuration, or contact us if you need assistance with your OrderFlow installation.
How can we help?
📚 Documentation
Find setup instructions, configuration guides and information about using OrderFlow with WooCommerce.
Popular guides
🔑 Licence & Account Help
Need help with a Professional or Enterprise licence?
You can manage your OrderFlow account, view purchases and access available downloads from your account area.
You can also contact us below if you’re having trouble activating OrderFlow or accessing a purchase.
🛠 Troubleshooting
Before contacting support, these quick checks resolve many common issues:
✓ Make sure WordPress, WooCommerce and OrderFlow are up to date.
✓ Confirm WooCommerce is active.
✓ Check that your site meets the current OrderFlow system requirements.
✓ Confirm the WordPress REST API is available.
✓ Clear any site, server or browser caching after making configuration changes.
✓ If you’re using a paid edition, check that your OrderFlow licence is active for the correct website.
If the problem continues, send us the details below.
Can’t find what you need in the documentation?
Send us a support request and include as much information as possible. The more detail you provide, the easier it is for us to investigate the problem.
What happens next?
1. Send your request
Provide the details of the problem using the support form.
2. We’ll review it
We’ll review the information you’ve supplied and may ask for additional details if they’re needed to investigate the issue.
3. We’ll respond by email
Our response will be sent to the email address entered in the support form.
I would not advertise a guaranteed response time yet unless you know you can consistently meet it.
For Professional customers you can separately say Priority Support because that’s already part of your published plan, but don’t turn that into “response within X hours” unless that’s an SLA you actually intend to honour.
Before sending technical information
Please protect your data
Do not send passwords, payment card information, customer personal data, licence keys or other sensitive credentials through the support form.
If access to your WordPress installation is required to investigate an issue, we’ll arrange an appropriate method with you separately.
This makes the support operation look much more professional and avoids encouraging customers to paste WordPress administrator passwords into a form.ivating OrderFlow or accessing a purchase.
Useful Links
OrderFlow adapts to operational workflows across a range of WooCommerce businesses.
📖 Documentation
Installation, configuration and user guides.
👤 My OrderFlow
Access your OrderFlow dashboard and services.
🔑 My Account
View your account, purchases and downloads.
💳 Licences
View and manage your OrderFlow licences.
⬇️ OrderFlow Starter
Get the latest free edition of OrderFlow.
⚙️ Features
Explore the capabilities available across OrderFlow.